Terms and Conditions
  1. These Terms and Conditions apply to every contract for the sale of goods or services by Syarikat Chan Brothers Printing & Photostat Centre ("the Company") to the Customer, unless the Company agrees otherwise in writing.
  2. These Terms and Conditions are deemed accepted by the Customer when the Company confirms its acceptance of an order in writing or in any other electronic means or provides the Customer with the goods or services. All quotations are subject to withdrawal or variation by the Company at any time prior to the Company's acceptance of an order by notice in writing to the Customer.
  3. Upon confirmation of an order, a 50% deposit from the total amount is required and such deposit is non-refundable in the event of cancellation of such order. The remaining balance 50% to be paid upon collection of the order. Please note: Delivery service , if required, will be charged separately.
  4. Upon approval of designs and text proofs by the Customer, the Company will not be liable for any errors found after the printing is completed.
  5. The Customers will inform the Company of any changes to be made to the printing work within 2 days from the date the order has been confirmed, failing which, no changes will be accepted.
  6. In the event that any materials, papers, cards and/or such colours of the products required for production becomes unavailable, the Company reserves the right to substitute them with the similar products of the same value without any prior notice to the Customer and the Customer shall have no right to claim against the Company of such substitution and/or replacement.
  7. The Customer shall collect the goods within 90 days after notification is given. Should the Customer fails to collect the goods within such period specified, the Company shall (without prejudice to its legal rights in relation to failure by the Customer to accept the goods) immediately after the said period as stipulated, be at liberty to charge the Customer for storage charges at a rate to be determined by the Company, and the Customer shall be liable to pay the Company inter alia the said storage charges as well as the price of the goods. The Company shall not be responsible for any losses or damages incurred by the Customer when the goods are in the possession of the Company.
  8. The Customer shall ensure the quantity of the goods are as per order upon the collection and any complaints made after leaving the premises will not be entertained/accepted by the Company.
  9. Without prejudice to any other terms and conditions, in the event that the Customer fails and/or neglects to pay the Company as per the Clause 3, the Company shall reserve the right to suspend and/or withhold such services and/or goods until all outstanding amounts owing by the Customer to the Company has been paid in full. Upon such payment by the Customer to the Company of such outstanding amount, the Company reserves the right to continue with the order or proceed with the termination of the order. For the purpose of this clause, the Company shall not be responsible for any delay, losses (including any consequential losses arising thereof), costs and/or expenses incurred and/or suffered by the Customer, its employees and/or its agents, or any other third party.
  10. Interest at the rate of 1.5% per month shall be charged by the Company on all overdue payment.